Private Policy

Privacy Policy

1. Who We Are

Ishacare provides compassionate mental health support services tailored to each individual’s goals and journey. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

Full name
Contact details (phone number, email address, residential address)
Date of birth
Emergency contact details
NDIS information (if applicable)
Health and support-related information
Information submitted through website forms
Website usage data (via cookies)

We only collect information that is necessary to provide our services.

3. How We Collect Information

We collect information:

Directly from you (via forms, phone calls, emails, intake forms)
Through our website contact forms
When you engage our services
From third parties (with your consent), such as healthcare providers or support coordinators

4. Why We Collect Your Information

We collect and use personal information to:

Provide mental health support services
Respond to enquiries
Develop individualised care plans
Meet legal and compliance requirements
Improve our services
Communicate with you regarding your support

We will not use your information for marketing without your consent.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored:

In secure digital systems
In password-protected files
In locked physical storage (where applicable)

6. Disclosure of Information

We may disclose your information:

With your consent
To healthcare professionals involved in your care
To government agencies (e.g., NDIS) where required
If required by law

We do not sell or trade personal information.

7. Website & Cookies

Our website may use cookies to improve user experience and collect general website traffic data. You can disable cookies through your browser settings.

8. Access and Correction

You have the right to:

Request access to your personal information
Request corrections if information is inaccurate

To do so, please contact us using the details below.

9. Complaints

If you believe we have breached your privacy, you may contact us directly. We will investigate and respond promptly.

You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related enquiry or complaint, please contact Ishacare.

Email: info@ishacare.com.au

Phone: 0433 039 154